Processing Of Personal Data

We believe it is important to protect your privacy and be open about how we use your personal data.
This statement is to inform you of the type of information we collect from customers and how we use
that information.

This applies to all websites owned by S.C. ISO PLUS NATURAL PRODUCTS RO S.R.L., namely:
Wine & Deli website: https://www.isopluswines.com/.

S.C. ISO PLUS NATURAL PRODUCTS RO S.R.L. processes and stores personal data in the EU and is able to
demonstrate at any time compliance with the laws of the European Union as well as with the principles
established in this document.

All websites owned by S.C. ISO PLUS NATURAL PRODUCTS RO S.R.L. are in compliance with the General
Data Protection Regulation ("GDPR"), (Regulation (EU) 2016/679), which is a mandatory legislative act.
This privacy statement is the responsibility of S.C. ISO PLUS NATURAL PRODUCTS RO S.R.L., which has
overall responsibility for ensuring compliance. The Data Protection Officer (DPO) is responsible for
implementing our privacy policy, which is intrinsically linked to the privacy statement. The DPO ensures
day-to-day compliance and is involved in all personal data protection issues.

S.C. ISO PLUS NATURAL PRODUCTS RO S.R.L. will determine the purposes and methods of processing the
data entered and collected online, being considered the data controller.

1. Data protection principles

The collection of personal data will be done only for the specified, explicit and legitimate purposes. The data will not be processed to third parties in a manner incompatible with those purposes;
Personal data will be accurate and, where necessary, updated;
The processing of personal data will be done in a legal, fair and transparent manner;
All personal data will be kept confidential and stored in a manner that ensures the necessary security;
Personal data will not be shared with third parties unless this is necessary for the purpose of providing services according to the agreements;
Data subjects have the right to request access to personal data, their rectification and deletion,opposition or restriction of data processing, as well as the right to data portability.

2. Personal data

Personal data means any information that can be linked to an identified or identifiable natural person (data subject).
Personal data includes all types of information directly or indirectly (i.e. used in connection with other data) relating to the subject, such as name, date of birth, addresses, e-mail addresses, telephone numbers, etc.

3. Collection of personal data

The data we collect may include the following:

Name and contact details (We collect your first and last name, email address, postal address, telephone number and other similar contact details)
We collect passwords, password hints, and similar security information used for authentication and account access.
We collect data about your device and how you and your device interact with our products.
We collect data about the features you use, the items you purchase and the web pages you visit.
We collect data about the device and network you use to connect to our products. This includes data about the operating systems and software applications installed on your device, including product keys. They also include your IP address, regional settings, and language settings.

4. The purpose of collecting personal data

informing customers/buyers regarding the status of their Account including validating, shipping and invoicing orders, resolving cancellations or problems of any nature related to an order, goods and/or services purchased;
sending periodic newsletters and/or alerts, by using electronic mail (e-mail, SMS), only if the person concerned has explicitly expressed his consent.
market research, tracking and monitoring of sales and customer/buyer behavior.

Also, S.C. ISO PLUS NATURAL PRODUCTS RO S.R.L. can provide the buyer& its personal data to other
companies with which it is in partnership, but only on the basis of a confidentiality commitment from
them and only for the purposes mentioned in point 16.3., guaranteeing that this data is kept safe and
that the provision of this personal information is done in accordance with the legislation in force, as
follows: to courier service providers, marketing service providers, payment/banking service providers,
telemarketing or other services, provided by companies with which we can develop joint bidding
programs on the market for our goods and services, insurers.

I. These activities do not have any legal or similar significant effect on users. The only consequence
of using this profiling is for users to receive discounts and personalized marketing offers. The
user can choose not to be profiled or to receive commercial communications, without any effect,
other than receiving these discounts or personalized marketing offers.

II. In order to process, monitor activities (profiling) and interact with the site, Retargeting.biz must
automatically collect and store the following personal data: e-mail, phone number, name,
surname, gender, date of birth, city, county, IP address (including possible location), browser,

order ID, discount code, discount value, transport cost, total order value, individual price of
ordered products, product variations, products, device, OS, IP location, timestamps related to
visiting the page, visiting the page, visiting the category, visiting the brand, clicking on the
picture, mouse over cart, mouse over price, scroll up, scroll down, add to cart, remove from cart,
select variation, add to Wishlist, comment, Like on Facebook, visited the help page.

III. The categories of persons concerned are visitors, registered users or customers of the site, as the
case may be, depending on the chosen service. Visitors data will be stored for 2 months, and
those of registered users or customers for 3 years.

IV. To provide its services, S.C. ISO PLUS NATURAL PRODUCTS RO S.R.L. uses third-party proxies
(subcontractors) from the EEA and the USA (only for push notifications), and the transfer of
personal data is made pursuant to the EU-USA Privacy Shield: the data is retained/stored for the
duration of the contract between the two parties.
V. Cookies: this site must use first party cookies and will give S.C. ISO PLUS NATURAL PRODUCTS RO
S.R.L. access to this information. This cookie is placed by this site and, therefore, can only be
used in connection with this site. Consequently, a connection between the internal monitoring of
the users of this site and the monitoring on other sites is not technically possible through this
cookie.

To unsubscribe from communications sent by Retargeting.biz, send an e-mail to office@iso-plus.ro.
The buyers personal information can also be provided to the General Prosecutor s Office, the Police, the
courts and other competent state bodies, based on and within the limits of the legal provisions and as a
result of express requests.

5. Use of personal data

we will use the personal data only for the purpose for which it was collected and we will only store the data for as long as is necessary for the aforementioned purpose.
we will keep the customers information for the period in which his account is active, for any of the purposes mentioned above (point 4).
we will keep the recordings of telephone conversations for a maximum period of 6 months.
access to personal data is strictly limited to ISO PLUS NATURAL PRODUCTS RO S.R.L. staff, associates who have the necessary authorization and a clearly defined need to use the data.

If users do not wish to disclose their personal data to these companies, they are asked to contact the email address office@iso-plus.ro

6. Security of processing

We will process data securely, apply and maintain appropriate technical measures to protect personal
data against accidental or unlawful destruction or loss, alteration, disclosure or unauthorized access, in
particular when processing involves the transmission of data over a network both against any other form
of unlawful processing.

Questions related to the security of personal data can be sent to the email address office@iso-plus.ro

7. Access and rectification or deletion of personal data

customers have the right to request at any time access to: rectification, portability, deletion or restriction of the processing of collected data.
in order to keep personal data up-to-date, we recommend that users inform us of any changes or discrepancies.

To view or modify personal data or to obtain information related to personal data (if at the request of a
third party, we have stored or processed any of your personal data), please contact the DPO at the email
address: office@iso-plus.ro - signed and dated application.

8. Marketing Emails

S.C. ISO PLUS NATURAL PRODUCTS RO S.R.L. has the right to send marketing emails to customers with
their consent. This specific form of consent must be freely given, specifically and precisely informed.
These requests are fulfilled when customers have opted-in to receive marketing emails (active opt-in),
displayed when registering a new account, when subscribing to newsletters as well as in the personal
account.
Customers will always have the right to object, upon request and free of charge, to the processing of
personal data for direct marketing purposes, without having to provide concrete justifications.

Customers can do this by clicking on the "Unsubscribe" link that appears in the e-mail messages they
receive or they can send a message to office@iso-plus.ro. Once the customer has expressed their
disagreement, that customers personal data will no longer be processed for direct marketing.

*Marketing emails contain information that we consider interesting to the customer, promotions and
last-minute offers related to our products and services.

9. Complaints

customers have the right to file a complaint related to the processing of their personal data. All questions and complaints will be processed by the DPO in a timely manner and in accordance with internal procedures.Complaints can be sent to office@iso-plus.ro
in the unlikely event that customers have suffered damages due to the violation of rights according to the personal data protection policy and S.C. ISO PLUS NATURAL PRODUCTS RO S.R.L. did not handle the complaint properly, customers have the opportunity to send a complaint to the higher authority (ANSPDCP).

10. Changes to this policy

This policy can be updated from time to time, for example following changes in the relevant legislation or
changes in the corporate structure within S.C. ISO PLUS NATURAL PRODUCTS RO S.R.L.
If changes are made to this material, customers will be notified by email or through the website before
the changes take effect.

We encourage customers to check this page periodically to stay informed of the latest developments
regarding our privacy practices.

BY READING THE DOCUMENT, YOU HAVE ACCEPTED THE FACT THAT YOU ARE GUARANTEED THE
RIGHTS PROVIDED BY THE LAW, RESPECTIVELY THE RIGHT TO INFORMATION, THE RIGHT TO ACCESS
DATA, THE RIGHT TO INTERVENTION, THE RIGHT TO OPPOSE, THE RIGHT NOT TO BE SUBJECT TO AN
INDIVIDUAL DECISION, THE RIGHT TO ADDRESS TO JUSTICE IN CASE OF VIOLATION OF THE RIGHTS,
GUARANTEED BY LAW 677/2001 FOR THE PROTECTION OF PERSONS REGARDING THE PROCESSING OF
PERSONAL DATA, AND THE FREE CIRCULATION OF THESE DATA.